Privacy is a priority to us. Whenever possible, we try to collect and retain as little data about you as possible. On this page, we explain what data we collect and who can access it. We want to note that every communication on the internet can have security vulnerabilities. A onehundred percent protection of your data is not possible, but we try to achieve the highest possible standards to protect your data.
All data is always transmitted using up-to-date encryption between your browser and our servers as well as between our servers.
All our servers are located in Germany and we are subject to German data protection laws.
Our team has access to your data for technical reasons. We will only use this access to find and solve errors in case of a support request.
If you specify an email address from Outlook or similar providers, we might route all email to you via rapidmail, an german email provider, since Outlook tends to reject direct emails from us as spam.
If you click a link in an email we sent you about a ticket order for the first time, we store the information that your email address appears to work. We do not store anything else about that click and we do not use that information for automated behaviour, it's just useful when debugging issues.
You can click here to opt-out of Google Analytics tracking for all events hosted on this domain or download a browser extension here to permanently opt-out of Google Analytics on all web pages.
If you opt-out of being tracked by a tracking provider, we will store your opt-out in a cookie as well. This cookie is valid in your browser for 10 years and does not allow us to identify you in any way, since it only contains the fact that you opted out.
We are happy to answer any questions on this topic at email@example.com.
If this takes longer than a few minutes, please contact us.